We respect the privacy of our website visitors and ensure that the personal information you provide to us is treated confidentially. In this privacy and cookie statement, we explain exactly how we do this and what personal data we collect from you for which purposes.
The use of personal data
When using our website, we obtain certain data from you. This may include personal data. We will only store and use personal data that you provide directly, in the context of the service you have requested (for example, via the contact form), or that is clearly provided to us for processing. We will not use your personal data for other purposes, unless you have given your prior consent or we are permitted or required to do so by law.
Purposes of use
To be able to serve you optimally, it is necessary that e-harmonizers.com stores your personal data in certain cases. For example, we use personal data for:
- using the functionalities on our website, including enabling payments via the webshop and checking the accounting
- Relationship management, including contacting you upon request
- gaining insight into the use of our website
- optimizing our products by incorporating your questions and feedback (anonymized) into an improved version.
Description of personal data
For the aforementioned purposes, we process the following personal data:
- name
- address
- Bank account number and order
- email address
- (mobile) phone number
- technical browser information
- cookie ID
- Click and surf behavior
- your request for advice or more information, a compliment or complaint.
Retention periods
We do not retain your personal data for longer than necessary to achieve the purposes stated in this declaration. For substantive information that you share with us in the event of a question or comment, we apply the timeframe required to provide you with an answer and to optimize quality, up to a maximum of 4 months.
When you place an order, we need certain information from you to deliver your order and keep you informed about its status. This information is also required for any returns. For this purpose, we store your name, email address, delivery address(es), payment details, and phone number.
The data is needed to execute the agreement you have entered into with us. By law, we must retain the data related to your order for 7 years.
Confidentiality & disclosure to third parties
We handle your personal data confidentially. We do not provide the personal data we collect through our website to third parties for direct marketing purposes. Furthermore, we do not provide the data you provide to other parties, unless you have given prior consent, it is necessary for the performance of the agreement, or we are legally allowed or obliged to do so.
Data security
E-Harmonizers.com uses careful security procedures to protect the processed data, including preventing unauthorized access to this data. For example, we ensure that only necessary personnel have access to your data and that access to your personal data is restricted.
Cookies
A cookie is a small, simple file that is sent along with pages from this website and stored by your browser on your computer's hard drive.
On our website, we and third parties use cookies. This is to enable the various functionalities on this website and to gain insight into visitor behavior on our website.
Functional cookies
We use functional cookies, which are necessary for our website to function. For example, we use cookies to remember if you have given permission for cookies to be placed.
Analytical cookies
With your permission, we also use analytical cookies to optimize the functioning of our website. For example, with these cookies, we can track how you found our website and which parts of our website you visited.
Links to other third-party websites
This statement does not apply to third-party websites linked to this website via hyperlinks. We cannot guarantee that these third parties will handle your personal data reliably or securely. We therefore recommend that you read the privacy statement of these websites before using them.
Your legal rights
You may ask E-Harmonizers.com to view the data stored about you. You may also request E-Harmonizers.com to modify, transfer, supplement, or delete this data. You can do this by contacting us by sending an email to info@e-harmonizers.com.
Changes to this privacy and cookie statement
We reserve the right to modify this privacy and cookie statement. Changes will be published on our website.
Personal Data Authority
Of course, we are also happy to assist you if you have complaints about the processing of your personal data. Under privacy law, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) regarding our processing of your personal data. You can contact the Dutch Data Protection Authority for this.